Accelerate Your
Tech Adoption
Firms buy the software and run the training. Three months later, staff have reverted to the old way. Digital Transformation is Behaviour Transformation. I help with that.
The "Software Chaos" Reality
Firms buy software thinking it fixes the problem, but fail to realise they need to change their internal processes and mindsets to match.
Process Paralysis
Firms shift products, but not mindsets. Purchasing a shiny new tool doesn't magically create structured, efficient workflows without a cognitive shift.
The Default Blocker
Your team uses the new software for basic data entry but defaults to old habits (legacy systems or Excel) when things get complicated, creating a "zombified habit".
The Internal Disconnect
Middle managers are often neglected in the rollout. The Partner buys the tech, but the engine room continues to work the old way because they weren't part of the change journey.
The Single Point of Failure
Expansion projects rely heavily on single individuals. If your "Champion" leaves or gets busy, the entire rollout stalls and becomes a technical debt.
The work
I apply over 20 years of experience and established behavioural science frameworks to support the adoption of new ways of working.
The Practice Audit
A diagnostic deep-dive into your firm's current tech stack and the behavioural hurdles preventing optimisation. Available for small, mid-tier, and large practices.
Implementation & Training
On-site change management, SOP (Standard Operating Procedure) creation, and tech-stack rationalisation to ensure the whole team is aligned.
What our clients say.
Feedback from firms who have been through the process.
“Leigh was a great support for us when we made the transition to cloud accounting. He speaks the language of an accountant but brings the additional knowledge of change management. With the world being in constant flux, I would recommend Leigh to support any firm grappling with transformation.”
“Leigh is passionate about helping people identify their goals and finding ways to achieve them together. Full of ideas and insight into why and how people change. Great presenter and people person to boot - it's a pleasure working with you.”
Questions, answered.
What is change management in an accounting firm?
Change management in an accounting firm is the work of helping the whole team move from old ways of working to new ones - new software, new processes, new client experiences - so the change actually sticks. It is less about the technology and more about the people being asked to work differently, especially the middle of the firm who do the day-to-day work.
Why doesn't new software stick after we roll it out?
Because buying the tool and running the training is only the start. Three months later, staff drift back to old habits and legacy systems when things get complicated. Digital transformation is really behaviour transformation - if the process and the mindset do not change with the software, the firm reverts.
What is digital transformation for accounting firms, really?
It is changing how the firm works, not just what software it runs on. New tools only pay off when the workflows, roles and habits around them change too. Done well, digital transformation frees up capacity and improves the client experience; done as a software swap alone, it usually stalls.
We bought the software and trained everyone - why do we still need help?
Because training teaches people how to use a tool; it does not change the habits that pull them back to the old way. The firms that succeed design the change - new standard operating procedures, the middle managers brought into the journey, and no reliance on a single champion who can leave or get busy.
How is Nomad ChangeFlow different from a standard software implementation?
An implementation installs the software. ChangeFlow changes the behaviour around it. Leigh speaks the language of an accountant but brings change-management practice, so the focus is on the people and process shift that makes new technology actually get adopted and last.
Stop buying software and hoping for the best.
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